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  #1  
Old 05-29-2014, 10:51 AM
Antitrust32 Antitrust32 is offline
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Originally Posted by Sightseek View Post
Wildcat Red's owners were not too happy with their experience either:

http://www.bloodhorse.com/horse-raci...with-churchill
wow, what a feeling of entitlement. Wonder if she wants some cheese with that whine...
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  #2  
Old 05-29-2014, 11:12 AM
Rudeboyelvis Rudeboyelvis is offline
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Without the Kentucky Derby, that s-hole doesn't even exist. I don't think it's asking a whole lot to provide 20 boxes and a little attention to the people responsible for floating your entire year. That's not to say that they need to bend over backwards for the 600 West Point "owners" that have a .005% stake in an entrant; but provide a concierge and 20 VIP boxes for the controlling interests of the horses that put on your show for you. It's really not that costly or difficult.
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  #3  
Old 05-29-2014, 11:20 AM
Alabama Stakes Alabama Stakes is offline
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do you think Suffolk Downs got Cigar 2 years in a row by being classless as Churchill ? the red carpet was always laid out for any connections shipping in for a stake race. if you can't show the owners a good time, you have the wrong people in charge. It just makes for a good vibe through the whole plant. It also makes them come back.

At saratoga the good energy and vibe that runs through the place has a little something to do with how well everyone is treated.
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Old 05-29-2014, 11:25 AM
ne to socal ne to socal is offline
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Originally Posted by Alabama Stakes View Post
do you think Suffolk Downs got Cigar 2 years in a row by being classless as Churchill ?
I think a couple of subs from Dimino's out the back gate would seal the deal.

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Originally Posted by Alabama Stakes View Post
At saratoga the good energy and vibe that runs through the place has a little something to do with how well everyone is treated.
Ditto for Del Mar. It's palpable.
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  #5  
Old 05-30-2014, 01:01 PM
Alabama Stakes Alabama Stakes is offline
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Originally Posted by ne to socal View Post
I think a couple of subs from Dimino's out the back gate would seal the deal.



Ditto for Del Mar. It's palpable.

you just put me on a Steak and cheese from dimino's. it was awesome. Half a block away Beachmont Roast Beef is the best there ever was. Big Beef all around melts in your mouth.
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  #6  
Old 05-30-2014, 02:23 PM
alysheba4 alysheba4 is offline
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where is that place?
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  #7  
Old 05-30-2014, 06:18 PM
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What are the owners going to do now? Boycott the KY derby and take their horses to the Ohio Derby where they are treated "right"?

CD has a lock on the most prestigious Horse Racing Event in the country and its the most sought after race for any TB owner. Just to even make it to the derby, CD probably feels its a privilege and owners should pay homage at the feet of CD and not the other way around.
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  #8  
Old 05-31-2014, 09:19 PM
Alabama Stakes Alabama Stakes is offline
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Originally Posted by alysheba4 View Post
where is that place?
right next to beachmont T. I guarantee it's the best Roast Beef you ever had. Kelly's can't touch it. Their Lobster rolls rule the planet though. Bianchi's pizza on the beach is in the same league as Santarpio's and Pizzaria regina
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  #9  
Old 05-29-2014, 05:24 PM
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asudevil asudevil is offline
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Originally Posted by Rudeboyelvis View Post
Without the Kentucky Derby, that s-hole doesn't even exist. I don't think it's asking a whole lot to provide 20 boxes and a little attention to the people responsible for floating your entire year. That's not to say that they need to bend over backwards for the 600 West Point "owners" that have a .005% stake in an entrant; but provide a concierge and 20 VIP boxes for the controlling interests of the horses that put on your show for you. It's really not that costly or difficult.
I snickered...
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  #10  
Old 05-29-2014, 11:14 AM
NTamm1215 NTamm1215 is offline
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She deserves special treatment. Period. Her horse is running in the only race CDI cares about and the least they could do is make sure she and however many guests she's bringing are accommodated. We're talking about incredibly basic customer service.

If Churchill wasn't hellbent on selling every bit of premium seating, they would reserve some for connections. The only major race (and it's obviously a much smaller scale then the Derby) where I've been anywhere near an owner was last year's Arlington Million. Unsurprisingly, Arlington's staff went above and beyond with hospitality. That's what you do. Personal concierges, private seating, transportation, etc.

She has every right to be annoyed/disappointed and quite honestly, she deserved better treatment than people who simply bought a ticket adjacent to where Churchill sat her.
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  #11  
Old 05-29-2014, 11:19 AM
parsixfarms parsixfarms is offline
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Can you imagine how John Asher really feels about all this?
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  #12  
Old 05-29-2014, 11:43 AM
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Sightseek Sightseek is offline
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Originally Posted by NTamm1215 View Post
She deserves special treatment. Period. Her horse is running in the only race CDI cares about and the least they could do is make sure she and however many guests she's bringing are accommodated. We're talking about incredibly basic customer service.

If Churchill wasn't hellbent on selling every bit of premium seating, they would reserve some for connections. The only major race (and it's obviously a much smaller scale then the Derby) where I've been anywhere near an owner was last year's Arlington Million. Unsurprisingly, Arlington's staff went above and beyond with hospitality. That's what you do. Personal concierges, private seating, transportation, etc.

She has every right to be annoyed/disappointed and quite honestly, she deserved better treatment than people who simply bought a ticket adjacent to where Churchill sat her.
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Old 05-29-2014, 12:37 PM
Danzig Danzig is offline
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Quote:
Originally Posted by NTamm1215 View Post
She deserves special treatment. Period. Her horse is running in the only race CDI cares about and the least they could do is make sure she and however many guests she's bringing are accommodated. We're talking about incredibly basic customer service.

If Churchill wasn't hellbent on selling every bit of premium seating, they would reserve some for connections. The only major race (and it's obviously a much smaller scale then the Derby) where I've been anywhere near an owner was last year's Arlington Million. Unsurprisingly, Arlington's staff went above and beyond with hospitality. That's what you do. Personal concierges, private seating, transportation, etc.

She has every right to be annoyed/disappointed and quite honestly, she deserved better treatment than people who simply bought a ticket adjacent to where Churchill sat her.
if i pay the same money as an owner, i want the same service.
should churchill improve? absolutely.
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  #14  
Old 05-29-2014, 02:05 PM
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my miss storm cat my miss storm cat is offline
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Originally Posted by Danzig View Post
"I felt like we were in exactly the same position as the people around me that weren't owners," Delfino said. "The treatment was no different. It was so badly organized; my husband was so disappointed."

i was sympathetic until that point.
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Originally Posted by Antitrust32 View Post
wow, what a feeling of entitlement. Wonder if she wants some cheese with that whine...
Tough crowd.

I think maybe some things don't translate well. Remember English isn't her primary language.

From everything I remember reading about this couple before the Derby she was the one who fell in love with the story of Big Red, wanted her own "Red" and the husband, seemingly, just kinda went along.

Maybe she was trying to include him or maybe he doesn't speak English or has issues or something... I take no offense in an owner or anyone saying they made the trip from Venezuela and were disappointed and mentioning oh yeah as was my spouse. This isn't whining this is just calling it like it is. She sounds disappointed and rightly so.

I agree with everything Nick said and yes...
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Originally Posted by Danzig View Post
if i pay the same money as an owner, i want the same service.
should churchill improve? absolutely.
...even if you pay the same as an owner sorry but they deserve to be indulged, spoiled and made to feel special. We're only talking about connections of 20 horses for one damned day a year. It's surprising that any track wouldn't get this right but that it's Churchill on Derby day? It's embarrassing.
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  #15  
Old 05-29-2014, 02:34 PM
Antitrust32 Antitrust32 is offline
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I just have no sympathy for someone who complains about their hotel and not getting a hotel from Churchill... She should have asked if hotels were included, not assumed. People can still plan, even if they are rich, make plans and know what the itinerary is. The trouble with her seats and food... that should have been handled better by Churchill, but the rest of the letter made me .
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  #16  
Old 05-29-2014, 05:04 PM
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Cannon Shell Cannon Shell is offline
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Originally Posted by Antitrust32 View Post
I just have no sympathy for someone who complains about their hotel and not getting a hotel from Churchill... She should have asked if hotels were included, not assumed. People can still plan, even if they are rich, make plans and know what the itinerary is. The trouble with her seats and food... that should have been handled better by Churchill, but the rest of the letter made me .
It is too bad that I sold my house in Louisville. I could have started a little cottage industry for 1st time Derby owners, giving tours, introducing owners to dignitaries like Steve Byk and showcasing famous Louisville spots like the Haskin couch and Frank's deli.
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  #17  
Old 05-29-2014, 05:52 PM
Danzig Danzig is offline
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Originally Posted by my miss storm cat View Post
Tough crowd.

I think maybe some things don't translate well. Remember English isn't her primary language.

From everything I remember reading about this couple before the Derby she was the one who fell in love with the story of Big Red, wanted her own "Red" and the husband, seemingly, just kinda went along.

Maybe she was trying to include him or maybe he doesn't speak English or has issues or something... I take no offense in an owner or anyone saying they made the trip from Venezuela and were disappointed and mentioning oh yeah as was my spouse. This isn't whining this is just calling it like it is. She sounds disappointed and rightly so.

I agree with everything Nick said and yes...


...even if you pay the same as an owner sorry but they deserve to be indulged, spoiled and made to feel special. We're only talking about connections of 20 horses for one damned day a year. It's surprising that any track wouldn't get this right but that it's Churchill on Derby day? It's embarrassing.
They have a derby runner. Everything else is gravy
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  #18  
Old 05-29-2014, 07:05 PM
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my miss storm cat my miss storm cat is offline
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They have a derby runner. Everything else is gravy
I disagree 100 percent.

They have a Derby runner. This is the sport of Kings and if there's a day when the owners should get the royal treatment this is it.

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Just to set the record straight, her husband does not speak English.
Thanks for the clarification. I got that feeling as he wasn't quoted anywhere.
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  #19  
Old 05-30-2014, 06:26 AM
Danzig Danzig is offline
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You sure you don't disagree around 93 or 94%??
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  #20  
Old 05-30-2014, 09:03 AM
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my miss storm cat my miss storm cat is offline
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You sure you don't disagree around 93 or 94%??
I hope if you ever have a horse in the Derby someone like me was in charge of how splendidly you were treated.
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