What is the proper level of expectation of services for an owner attending the KD (or BC or other big race for that matter), even more so if there's a group of, say, 30 partners?
It seems inconceivable that a host track/association (in this case CDI) wouldn't put a golden halo on owners and give them basically butler-level treatment for the day. And have that explicitly spelled out well ahead of time. There are only 20 entrants, and the ownership groups associated with them comprise a tiny % of the overall attendance. CDI's exposure so to speak is very limited. Steve Coburn could eat 300 hot dogs and CDI would lose maybe 20 cents. They could limit it too...like 6 ultra-VIP tickets per owner and then first dibs on buying more. The key is to be explicit and precise in your offerings and deliver 110%.
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05-29-2014, 10:50 AM
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