Twin Spires - still terrible

Bigsmc · #1 12-12-2010, 08:58 AM

Quote:

Originally Posted by Swale18

We were informed this morning that due to a Horsemen's dispute, we can not offer the Tampa Bay signal at this time. Negotiations are taking place to get this resolved. I apologize for the inconvenience. If you downloaded PP’s, let me know your account information and I will get a credit request in for you.

Sincerely,

That would explain why they had Tampa stuck on Race 1 all day on Twin Spires Mobile yesterday.

They have until Wednesday to get Tampa or they can say adios to my money. Xpressbet or TVG, here I come.

geeker2 · #2 12-12-2010, 09:03 AM

Quote:

Originally Posted by Bigsmc

That would explain why they had Tampa stuck on Race 1 all day on Twin Spires Mobile yesterday.

They have until Wednesday to get Tampa or they can say adios to my money. Xpressbet or TVG, here I come.

I switched to Xpressbet....seems just fine.

The only difference between them and TS is I placed a winning bet with Xpress and they paid me.

Bigsmc · #3 12-12-2010, 09:11 AM

Quote:

Originally Posted by geeker2

I switched to Xpressbet....seems just fine.

The only difference between them and TS is I placed a winning bet with Xpress and they paid me.

So, I just went over to Xpressbet to check my account there. When I signed in, a pop-up asked me to verify my information (e-mail, home address, etc...). Everything they had was correct, so I hit the verify button and got this:

Quote:

Sorry

We are sorry, but your account is currently locked.
Unfortunately, you will have to call Customer Service at 1-866-88Xpress (1-866-889-7737) to reactivate your account.
Customer Service hours of operation are Daily 10:30 am - 11:00 pm. Eastern Time, 7:30 am - 8:00 pm Pacific Time.

If there is one thing in life that I cannot stand to do, it's calling customer service for any company. For God's sake all of my information was correct, I just agreed with them and got locked out.

I'm off to check my TVG account....

geeker2 · #4 12-12-2010, 09:35 AM

Quote:

Originally Posted by Bigsmc

So, I just went over to Xpressbet to check my account there. When I signed in, a pop-up asked me to verify my information (e-mail, home address, etc...). Everything they had was correct, so I hit the verify button and got this:

If there is one thing in life that I cannot stand to do, it's calling customer service for any company. For God's sake all of my information was correct, I just agreed with them and got locked out.

I'm off to check my TVG account....

They have a monthly charge I think...

At expressbet try using the "I forgot my password " route....sometimes if you change your password it lets you back in.

Bigsmc · #5 12-12-2010, 10:31 AM

Quote:

Originally Posted by geeker2

They have a monthly charge I think...

At expressbet try using the "I forgot my password " route....sometimes if you change your password it lets you back in.

Can't find my TVG account info (never used it other than signing up). Thanks for the heads up on the monthly charge, I immediately stopped looking for the account info.

Xpressbet it is. I'll call when CS is open.

Rudeboyelvis · #6 12-12-2010, 08:15 PM

Screwing with mah Tampa Bay was the absolute last straw. I don't give a sh1t if they resolve it or not at this point - TS is officially not my problem anymore.

Just funded my old Xpressbet acct with enough to get me through and requested a complete withdrawal from TS -

Scav · #7 12-13-2010, 01:13 AM

Quote:

Originally Posted by Rudeboyelvis

Screwing with mah Tampa Bay was the absolute last straw. I don't give a sh1t if they resolve it or not at this point - TS is officially not my problem anymore.

Just funded my old Xpressbet acct with enough to get me through and requested a complete withdrawal from TS -

Ole Margo!

Tampa Bay Downs Public Relations Director Margo Flynn said, “At this moment, we have no comment on it.”

Very detailed Margo, appreciate the update

3kings · #8 12-12-2010, 09:38 PM

Quote:

Originally Posted by Bigsmc

So, I just went over to Xpressbet to check my account there. When I signed in, a pop-up asked me to verify my information (e-mail, home address, etc...). Everything they had was correct, so I hit the verify button and got this:

If there is one thing in life that I cannot stand to do, it's calling customer service for any company. For God's sake all of my information was correct, I just agreed with them and got locked out.

I'm off to check my TVG account....

Mike,
Once a year xpressbet has to verify your account info...........I believe it is for auditing reasons. I have to submit a fax with a photo Id verifying my address etc..... Since your account was inactive by guess is they just need to update this.