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  #1  
Old 12-12-2010, 08:03 AM
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geeker2 geeker2 is offline
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Quote:
Originally Posted by Bigsmc View Post
That would explain why they had Tampa stuck on Race 1 all day on Twin Spires Mobile yesterday.

They have until Wednesday to get Tampa or they can say adios to my money. Xpressbet or TVG, here I come.
I switched to Xpressbet....seems just fine.

The only difference between them and TS is I placed a winning bet with Xpress and they paid me.
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  #2  
Old 12-12-2010, 08:11 AM
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Originally Posted by geeker2 View Post
I switched to Xpressbet....seems just fine.

The only difference between them and TS is I placed a winning bet with Xpress and they paid me.
So, I just went over to Xpressbet to check my account there. When I signed in, a pop-up asked me to verify my information (e-mail, home address, etc...). Everything they had was correct, so I hit the verify button and got this:
Quote:
Sorry

We are sorry, but your account is currently locked.
Unfortunately, you will have to call Customer Service at 1-866-88Xpress (1-866-889-7737) to reactivate your account.
Customer Service hours of operation are Daily 10:30 am - 11:00 pm. Eastern Time, 7:30 am - 8:00 pm Pacific Time.
If there is one thing in life that I cannot stand to do, it's calling customer service for any company. For God's sake all of my information was correct, I just agreed with them and got locked out.

I'm off to check my TVG account....
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  #3  
Old 12-12-2010, 08:35 AM
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geeker2 geeker2 is offline
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Quote:
Originally Posted by Bigsmc View Post
So, I just went over to Xpressbet to check my account there. When I signed in, a pop-up asked me to verify my information (e-mail, home address, etc...). Everything they had was correct, so I hit the verify button and got this:


If there is one thing in life that I cannot stand to do, it's calling customer service for any company. For God's sake all of my information was correct, I just agreed with them and got locked out.

I'm off to check my TVG account....
They have a monthly charge I think...


At expressbet try using the "I forgot my password " route....sometimes if you change your password it lets you back in.
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  #4  
Old 12-12-2010, 09:31 AM
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Originally Posted by geeker2 View Post
They have a monthly charge I think...


At expressbet try using the "I forgot my password " route....sometimes if you change your password it lets you back in.
Can't find my TVG account info (never used it other than signing up). Thanks for the heads up on the monthly charge, I immediately stopped looking for the account info.

Xpressbet it is. I'll call when CS is open.
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  #5  
Old 12-12-2010, 07:15 PM
Rudeboyelvis Rudeboyelvis is offline
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Screwing with mah Tampa Bay was the absolute last straw. I don't give a sh1t if they resolve it or not at this point - TS is officially not my problem anymore.


Just funded my old Xpressbet acct with enough to get me through and requested a complete withdrawal from TS -
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  #6  
Old 12-13-2010, 12:13 AM
Scav Scav is offline
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Originally Posted by Rudeboyelvis View Post
Screwing with mah Tampa Bay was the absolute last straw. I don't give a sh1t if they resolve it or not at this point - TS is officially not my problem anymore.


Just funded my old Xpressbet acct with enough to get me through and requested a complete withdrawal from TS -
Ole Margo!

Tampa Bay Downs Public Relations Director Margo Flynn said, “At this moment, we have no comment on it.”

Very detailed Margo, appreciate the update
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  #7  
Old 12-14-2010, 04:52 PM
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Bigsmc Bigsmc is offline
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Originally Posted by 3kings View Post
Mike,
Once a year xpressbet has to verify your account info...........I believe it is for auditing reasons. I have to submit a fax with a photo Id verifying my address etc..... Since your account was inactive by guess is they just need to update this.
Xspressbet account is up and running. Ready for tomorrow.

Quote:
Originally Posted by Scav View Post
Ole Margo!

Tampa Bay Downs Public Relations Director Margo Flynn said, “At this moment, we have no comment on it.”

Very detailed Margo, appreciate the update
I thought you and Margo were tight?

I'm not holding my breath for a resolution by tomorrow. I'm sure they will work it out, but when?
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  #8  
Old 12-12-2010, 08:38 PM
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Quote:
Originally Posted by Bigsmc View Post
So, I just went over to Xpressbet to check my account there. When I signed in, a pop-up asked me to verify my information (e-mail, home address, etc...). Everything they had was correct, so I hit the verify button and got this:


If there is one thing in life that I cannot stand to do, it's calling customer service for any company. For God's sake all of my information was correct, I just agreed with them and got locked out.

I'm off to check my TVG account....
Mike,
Once a year xpressbet has to verify your account info...........I believe it is for auditing reasons. I have to submit a fax with a photo Id verifying my address etc..... Since your account was inactive by guess is they just need to update this.
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  #9  
Old 12-26-2010, 03:03 PM
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Sightseek Sightseek is offline
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Can everyone please get off TS so my video works again?
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  #10  
Old 12-26-2010, 03:05 PM
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rpncaine rpncaine is offline
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I'm using my Expressbet for the first time in months because of this. WTF is the deal? Can't they get their sh*t together.
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  #11  
Old 12-26-2010, 03:06 PM
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Can everyone please get off TS so my video works again?
what exactly is buffering?
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  #12  
Old 12-26-2010, 03:09 PM
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what exactly is buffering?
Something that makes me very angry.
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  #13  
Old 12-26-2010, 03:12 PM
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OMFingG!!! Xpressbet video is just as bad as Twinspires! This is total BS...what is so hard about streaming a decent picture.
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  #14  
Old 12-26-2010, 03:24 PM
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Bigsmc Bigsmc is offline
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Xpressbet:

Black screen, white letters, "This video is currently unavailable".
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  #15  
Old 12-26-2010, 03:07 PM
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Originally Posted by Sightseek View Post
Can everyone please get off TS so my video works again?
Xpressbet has been buffering on me all day.
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