ATR PROGRAMMING HEADACHE: Starting Monday..

[Kasept]

Starting Monday (5/16), Sirius is adding ESPN Radio programming to Ch. 93 from 10a-7p, interfering with hours 2-3 of ATR (10a-12p) and TVG audio (12-7p). XM 209, Sirius Internet 860 and next day ATR replay 6-9a on Sirius 93 are not affected.

It may take a few weeks for Sirius to work out the situation which will likely find ATR and TVG on a new channel. I'll know more later this week. Hope it isn't too inconvenient for Sirius listeners to catch hours 2 & 3 the next morning, on Sirius Internet, or later the same day via stream, pod or archive.

[golfer]

Originally Posted by Kasept

Starting Monday (5/16), Sirius is adding ESPN Radio programming to Ch. 93 from 10a-7p, interfering with hours 2-3 of ATR (10a-12p) and TVG audio (12-7p). XM 209, Sirius Internet 860 and next day ATR replay 6-9a on Sirius 93 are not affected.

It may take a few weeks for Sirius to work out the situation which will likely find ATR and TVG on a new channel. I'll know more later this week. Hope it isn't too inconvenient for Sirius listeners to catch hours 2 & 3 the next morning, on Sirius Internet, or later the same day via stream, pod or archive.

In the 6 years I have been a Sirius subscriber, I have listened to ESPN radio for a grand total of about 6 seconds. Brilliant move.

[TheSpyder]

Stevo,

Where can we expresss our displeasure?

When are you going to start your own satalite station We went in together to buy horses.......we can do a satalite!

[pweizer]

Doesn't ESPN radio have its own channel already?

Paul

[herkhorse]

Originally Posted by pweizer

Doesn't ESPN radio have its own channel already?

Paul

I think they have 2 or 3 channels.

[booner]

Originally Posted by pweizer

Doesn't ESPN radio have its own channel already?

Paul

They have 2. Don't understand why they need a third......

[Echo Farm]

I hope you stay on the internet. My Sirius expires 5/23/2011 and I'm done.

After calling to cancel it in December, the offered me 5 months for a total of $23.82. Now I have to pay up full amount again. It's just not worth it.

Pandora and Tunein radio work great on the computer and iStuff. Hopefully ATR will stay on the web.

[Kasept]

Sirius Customer Service Toll-Free: 866 635 2349

Customer Service Email Link: http://www.siriusxm.com/feedback

[pointman]

I am trying to register a complaint right now. Unfortunately, the representative is incredibly incompetent which is making this very frustrating, I am not sure she even understands what I am talking about. She is insisting that there has been no change to programming and refers me to the website which has not been updated. To do this on Preakness week of all times demonstrates incredibly poor judgment by Sirius.

[Many Others]

Sent them a four-paragraph email from the link above - they promised a "response" within 24 hours, should be interesting, kept stressing this is why am a FORMER customer, is ridiculous ...

[slotdirt]

^^^^ Good luck. In the several years I've had Sirius, any complaint made online has gone unanswered.

[golfer]

I received an e-mail response last night from someone named Ghen, telling me my "concerns" will be forwarded to the programming team (in other words, the same geniuses who thought this was a good idea in the first place). I feel very confident this will be rectified momentarily

[slewfantoo]

Originally Posted by Kasept

Sirius Customer Service Toll-Free: 866 635 2349

Customer Service Email Link: http://www.siriusxm.com/feedback

I've sent two complaint emails to the link and they both have come back as undeliverable with the following message:
Unknown address error 550-'5.4.1 non-nusic_prog@siriusxm.com: Recipient address rejected: Access Denied'
Anyone else have this problem?

[Oaklawnfan]

I had the same problem. I discovered that when you select the non-music programing selection it pulls a mis-spelled e-mail address so it doesn't go through. I sent it to the music programing selection, informed them of their problem and said to forward my comment to the correct parties. They complied and I received a standard formal return comment which stated they will take it up with the programmers. I'm pre-paid through December or I would have dropped yesterday.

[devana]

Sent my complaint email to Sirius. Hopefully if they
get enough they will correct this stupid decision.
Think I might send a few each day until they get
get the message and if they don't will cancell all
four of my accounts !

[alphanumeric1]

I am probably off base with this but can Sirius offer a migration path for its customers to XM? I believe they are they are the same parent company. XM channel 209 is not impacted if I am reading this correctly.

[TouchOfGrey]

Originally Posted by alphanumeric1

I am probably off base with this but can Sirius offer a migration path for its customers to XM? I believe they are they are the same parent company. XM channel 209 is not impacted if I am reading this correctly.

That's what I don't understand. I thought the recent channel update was to synchronize both the Sirius and XM channel lineups. Why does XM get ATR uninterrupted and Sirius only get the first hour? Makes no sense...

[trackrat59]

If I could, I would hire Seal Team 6 to get to the bottom of this and find the person responsible.



Stupidity At It's Best

[Storm Cadet]

The best comment was this AM on XM when a caller asked Steve for the sports programmers home address. He was going to "speak" to the man...Steve didnt think that would be a wise idea...the callers comeback was "after I get done with him, you'll have a five hour show!" CLASSIC

[Oaklawnfan]

With the merger of Sirrius and XM the quality has been steadily going downhill and now they've sunk to a new all-time low matching their stock prices. I too have submitted my displeasure with their brilliant programming move. I'm jonesin' for my morning Byk fix and my afternoon Matt maintenance.