Great ideas! here is a suggestion to get the ball rolling. Join HANA, once you do you can then contact each track by email or telephone explain your issue and wait to see if they address it. If not let the big wigs at HANA know what you have done and they will follow up with management to get them to respond, that's their MO. If you find the HANA higherarchy is a little slow to respond you might want to consider buying the elite handicapping software program that HANA's president sells, that will certainly get your message across!
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