The Kentucky Derby a great American event for all

[Thunder Gulch]

Originally Posted by cmfhb411

How was the customer service overall?
Also, how was the experience in placing a wager or cashing a ticket?
Reasonable? Over the top time consuming? , .... , etc?

To Churchill's credit, they made a huge error on Friday in trying to get wristbands on everyone at the main entrance. This created a huge bottleneck at the gate. On Saturday, they recognized their mistake and handed them out where you enter your section.

The ticket lines can be a problem. Inexperienced bettors and inexperienced tellers. If you get in the $50 window, you at least get a good teller and usually folks who know how to call a bet quickly. I will say that in a group setting, hanging with my buddies in line and talking to people around me is part of the experience. Just takes the right attitude to accept that's what it is and recognize everyone there is in the same situation trying to have a good day at the Derby.

Biggest complaint is that they gear a lot of things for the folks who want to see the stories instead of looking at the tote board. The main jumbotron did not post the fractions on the Derby, and they rarely even posted the odds while we were making decisions. It also took them 5 minutes after the race was official to flash the prices- once- and then back to the video of some horse running through a field or a replay of the 88 Derby. To make that worse, on Friday it took them half of the day to turn the monitors over the betting windows on, so you had a hard time knowing what odds you were betting.