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05-03-2010, 12:36 PM
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AmTote statement on Twin Spires, Xpress, AP, FG 'lockup'
May 1st 2010 Oregon Incident
This is a preliminary technical report of AmTote International’s May 1, 2010 service outages on the Oregon Hub. The first outage occurred from 14:11:18 until 14:19:07 PDT. The second occurred from 15:08:56 until 15:21:50 PDT. In both cases, the service outage was caused by a controlled system shutdown and restart which was required to reset the system because a key software component became locked due to transaction volumes. AmTote has identified a remedy to this locking issue and the remedy will be implemented no later than May 4, 2010. In both cases, AmTote has not identified any wagers occurring after pool close on races hosted on the Oregon hub. No other AmTote hub facilities were affected by this locking issue. AmTote conducts rigorous testing of all software it deploys including a volume stress test which was conducted on the Oregon system prior to May 1, 2010. This stress test did not identify any issues with the system. The software version running on the Oregon hub had been in place for 28 weeks prior to May 1, 2010, with no issues occurring.
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