Formulator Printing Issues

luvalab · #1 05-01-2014, 02:23 PM

Since last night I have been unable to print Ky Oaks PP's from Formulator. It keeps timing out. I tried 3 different browsers on my pc and 2 other computers, all with the same issue. I called this morning and was told it was an issue with my computer, which I knew it was not with the above test. I called back a few minutes ago and they said that they were aware of the issue and were working on it, but it could be another 4-5 hours. They also said that anyone who was unable to print their PP's could request a refund.

HoosierInOhio · #2 05-01-2014, 02:40 PM

I thought it was just me, but I did the same thing, several different computers, different tries and kept timing out. Good to know it wasn't just me.

Port Conway Lane · #3 05-01-2014, 03:29 PM

Access the classic pps if anyone needs to print.
There was a small window earlier this morning where I was able to create a pdf for the Derby. Not working now but if you need to create the pdf with desired filters there is a better chance to do it race by race rather than the whole card at once.

luvalab · #4 05-01-2014, 04:28 PM

Quote:

Originally Posted by Port Conway Lane

Access the classic pps if anyone needs to print.
There was a small window earlier this morning where I was able to create a pdf for the Derby. Not working now but if you need to create the pdf with desired filters there is a better chance to do it race by race rather than the whole card at once.

I've been trying race by race since last night with no success. I downloaded the classic pp's, so I may have to resort to those as a backup. I've spent 14 years programming back end web utilities for different companies. It is likely a server load issue since creating and then viewing a file is more taxing. However, DRF could have easily avoided this issue with some planning.

ne to socal · #5 05-01-2014, 05:23 PM

Hasn't worked all day for me. I gave up and bought elsewhere.

pick4 · #6 05-01-2014, 05:56 PM

DRF are being overloaded with download requests. Just be patient and we'll be able to download later tonight.

pick4 · #7 05-01-2014, 06:06 PM

DRF have been pushing their customers to their web site to use their product.
Their failure to deliver the pp's at this time is very telling about their entire operation.

ne to socal · #8 05-01-2014, 06:08 PM

Just got an email from DRF acknowledging the issue and offering one free card as an "oops"

hondo · #9 05-01-2014, 06:42 PM

Tried to print for 3 hours last night and I spoke to them at 8 Am this morning and got a BS answer...just spoke with them at 7:30 PM after trying for another 2 hours and got some more BS....they put in a request for a refund for both the Qaks an Derby cards and will contact me in 2 days.....glad I did not sign up again ....it is off to Brisnet where I had been before I tried this debacle called DRF

Uncle Daddy · #10 05-01-2014, 08:40 PM

Same problems with printing. Sent DRF Help email at 10AM. No response yet...

Forgot how advanced Formulator is. Hope the programmers can deliver tonight

luvalab · #11 05-01-2014, 09:11 PM

So far, I've been able to get 4 of the stakes races on the Oaks card to print.

joeydb · #12 05-01-2014, 09:59 PM

Talked to DRF and this issue will hopefully be resolved soon.

Rudeboyelvis · #13 05-01-2014, 11:03 PM

Quote:

Originally Posted by joeydb

Talked to DRF and this issue will hopefully be resolved soon.

http://www.derbytrail.com/forums/showthread.php?t=53799

Conrad · #14 05-02-2014, 12:10 AM

Meanwhile, over at BRIS, everything is working fine - as usual.

Alabama Stakes · #15 05-02-2014, 08:34 AM

wow still down. this is unacceptable. they're ruining everything. WHY CAN'T WE USE THE PRINT FUNCTION ON OUR COMPUTER ?

dear DRF....you suck !
that is all

Frost King · #16 05-02-2014, 09:16 AM

Then they have the nerve to sit there and scratch their balls and wonder why they are slowly bleeding to death. The second biggest weekend of the year, and you can't access their premier product. What a bunch of clowns. This does not surprise me, as they had these issues all winter on the weekends.

joeydb · #17 05-02-2014, 09:20 AM

I can't do my Derby analysis as I normally would, nor today's Gulfstream card. I am really bummed.

I did manage to get the Oaks PP's printed before it went down.

joeydb · #18 05-02-2014, 09:37 AM

If somebody DOES see that it's fixed, please post here so we know.

tector · #19 05-02-2014, 10:06 AM

Quote:

Originally Posted by arizonadave

To those on the west coast who are buying the printed form,DRF is having trouble sending info the printing presses in L A. The saturday forms will be late.

In the Fort Lauderdale area they are having "printing problems". Forms are available down in Miami, however.

luvalab · #20 05-02-2014, 11:02 AM

Latest message when you try to print from Formulator. Let me interpret this. What they are really saying is,"We have no idea when this will be fixed, but it is not likely we'll have it fixed before the Ky Derby. So, you're only option is the classic PP's".

"We apologize, but the print function of Formulator is currently unavailable. We are working to fix ASAP.

You can print using Classic PPs, FREE for Formulator customers, by copying this link into your browser:
http://www1.drf.com/drfPastPerformance.do"