Coburn slams Churchill

[Danzig]

Originally Posted by Sightseek

Wildcat Red's owners were not too happy with their experience either:

http://www.bloodhorse.com/horse-raci...with-churchill

"I felt like we were in exactly the same position as the people around me that weren't owners," Delfino said. "The treatment was no different. It was so badly organized; my husband was so disappointed."

i was sympathetic until that point.

[ne to socal]

What is the proper level of expectation of services for an owner attending the KD (or BC or other big race for that matter), even more so if there's a group of, say, 30 partners?

It seems inconceivable that a host track/association (in this case CDI) wouldn't put a golden halo on owners and give them basically butler-level treatment for the day. And have that explicitly spelled out well ahead of time. There are only 20 entrants, and the ownership groups associated with them comprise a tiny % of the overall attendance. CDI's exposure so to speak is very limited. Steve Coburn could eat 300 hot dogs and CDI would lose maybe 20 cents. They could limit it too...like 6 ultra-VIP tickets per owner and then first dibs on buying more. The key is to be explicit and precise in your offerings and deliver 110%.

[Danzig]

Originally Posted by ne to socal

What is the proper level of expectation of services for an owner attending the KD (or BC or other big race for that matter), even more so if there's a group of, say, 30 partners?

It seems inconceivable that a host track/association (in this case CDI) wouldn't put a golden halo on owners and give them basically butler-level treatment for the day. And have that explicitly spelled out well ahead of time. There are only 20 entrants, and the ownership groups associated with them comprise a tiny % of the overall attendance. CDI's exposure so to speak is very limited. Steve Coburn could eat 300 hot dogs and CDI would lose maybe 20 cents. They could limit it too...like 6 ultra-VIP tickets per owner and then first dibs on buying more. The key is to be explicit and precise in your offerings and deliver 110%.

not sure, but i promise you i don't want fast food type meals, and i'm not a big time owner.
call them out for being sucky at customer service. that is a deserving bit of criticism.

there are 20 entrants, but you can bet if one owner won't go, there are others who will.