Youbet players - warning

[Scav]

Not to continue to whip Spanish Chesnut in last year's derby.......

BUT we have called YB Member services and got ZERO answers, the girl was most likely new and had NO IDEA what Churchill was.

Also sent an email on Sunday and have yet to hear back from them regarding it.

Never thought I would say this, but even though Pinny was email assistance only, at least they got back to you in like 30 minutes, Youbet can't even get back in 48 hours.

It might be time to unleash Bigrun on Youbet again.

[ArlJim78]

another example of the great customer service that this industry is known for.

[XIIPointStables]

Two e-mails, 72 hours, no response yet. I do all my wagering with them, but this is terrible customer service.

Anyone else hear anything?

[Hawk]

Originally Posted by XIIPointStables

Two e-mails, 72 hours, no response yet. I do all my wagering with them, but this is terrible customer service.

Anyone else hear anything?

They have a telephone number. I dialed 11 numbers and spoke with someone within a minute. Sometimes email is a lousy route to take.

As previously pointed out in this thread, youbet.com at this point is not going to be offering wagering on Churchill Downs

[Bigsmc]

Originally Posted by Hawk

They have a telephone number. I dialed 11 numbers and spoke with someone within a minute. Sometimes email is a lousy route to take.

As previously pointed out in this thread, youbet.com at this point is not going to be offering wagering on Churchill Downs

Any time I have called CS there, I might as well have been talking to my 3yr old daughter. She gives me more direct answers than they do.

[blackthroatedwind]

These contracts always seem to go down to the wire. My best guess is Youbet will be taking Churchill.

[Scav]

All you Youbet players BE CAREFUL when updating your credit card information or checking account information. I just got my new ATM card(which I was using for deposits) because the other one was expiring. Some dumbass there decided to run the card THREE F'N TIMES and NOW because of their stupid ass processing system I have to request ANOTHER ATM card because if you run a card more then 3 times, it makes it invalid.

Now, if I did something wrong, I wouldn't be complaining, but in this instance I did absolutely nothing wrong, and I AM GETTING F'N hosed with this BS. Seriously, NOT HAPPY right now.

[Scav]

Originally Posted by ArlJim78

another example of the great customer service that this industry is known for.

Bigrun and Youbet is like Al Capone and gambling, very connected

He will get answers

[Bigsmc]

Originally Posted by Scav

Bigrun and Youbet is like Al Capone and gambling, very connected

He will get answers

He told me he was e-mailing Lucky two days ago. IF anyone can get an answer Bigruins can.