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#1
11-19-2010, 08:27 PM
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Think twice shopping at BEST BUY
If you didn't know it already, you might be interested in this since it's getting close to Christmas......
This is not my experience - it's someone else's backed up as legit by snopes.com. I've not had good experience shopping at Best Buy. One time I asked a store employee in the CD section where I could find Nat King Cole CD's. He said, "Who?" I responded, "Natalie Cole's father?" Moron responds, "I didn't know Natalie Cole's father was a singer, too." I couldn't handle the stupidity any longer - I just left the store and bought on-line from Amazon. BEST BUY If you purchase something from Wal-Mart, Sears, etc. And you return the item with the receipt, they will give you your money back if you paid cash, or credit your account if paid by plastic. Well, I purchased a GPS for my car: a Tom Tom XL.S from 'Best Buy'. They have a policy that it must be returned within 14 days for a refund! So after 4 days I returned it in the original box with all the items in the box, with paper work and cords all wrapped in the plastic. Just as I received it, including the receipt. I explained to the lady at the return desk I did not like the way it couldn't find store names. The lady at the refund desk said, there is a 15% restock fee, for items returned. I said no one told me that. I asked how much would that be. She said it goes by the price of the item. It will be $45 for you. I said, all you're going to do is walk over and place it back on the shelf then charge me $45 of my money for restocking? She said that's the store policy. I said if more people were aware of it they would not buy anything here! If I bought a $2000 computer or TV and returned it I would be charged $300 restock fee? She said yes. 15%. I said OK, just give me my money minus the restock fee. She said, since the item is over $200 dollars, she can't give me my money back! Corporate has to and they will mail you a check in 7 to ten days.! I said 'WHAT?' It's my money! I paid in cash! I want to buy a different brand.. Now I have to wait 7 to 10 days. She said well, our policy is on the back of your receipt. I said, do you read the front or back of your receipt? She said well, the front! I said so do I. I want to talk to the Manager! So the manager comes over, I explained everything to him, and he said, well, sir they should have told you about the policy when you got the item. I said, no one has ever told me about the check refund or restock fee when I bought items from computers to TVs from Best Buy. The only thing they ever discussed was the worthless extended warranty program. He said, well, I can give you corporate phone number. I called corporate. The guy said, well, I'm not supposed to do this but I can give you a 45 dollar gift card and you can use it at Best Buy. I told him if I bought something and returned it, you would charge me a restock fee on the item and then send me a check for the remaining 3 dollars. You can keep your gift card, I'm never shopping in Best Buy ever again, and if I'd been smart, I would have charged the whole thing on my credit card! Then I would have canceled the transaction. I would have gotten all my money back including your stupid fees! He didn't say a word! I informed him that I was going to e-mail my friends and give them a heads-up on the store's policy, as they don't tell you about all the little caveats. So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy It's true! Read it for yourself!! Best Buys return policy CHECK ON----- http://www.snopes.com/politics/business/restock.asp
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I l  Cigar, Medaglia d'Oro, Big Brown, Curlin, Rachel Alexandra, Silver Charm, First Samurai, Sumwonlovesyou, Lloydobler, Ausable Chasm, AND Prince Will I Am "Be daring, be different, be impractical, be anything that will assert integrity of purpose and imaginative vision against the play-it-safers, the creatures of the commonplace, the slaves of the ordinary.” Cecil Beaton 
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#3
11-19-2010, 11:45 PM
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Sounds like you got spiffed.
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"Let the whiners and lazy cry about how impossible "they've" made it to win at this game." - Steve Byk
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#4
11-20-2010, 12:21 AM
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Yeah, Best Buy sucks.
The few times I've gone in in the last decade, I end up spending my time educating the sales people on stupid stuff they should have known since grade school. And if you ever buy a computer from them, or any big box store, you need your freakin head examined. If you ever buy a Dell or HP, you should be committed.
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#5
11-20-2010, 06:43 AM
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Quote:
__________________
I l Cigar, Medaglia d'Oro, Big Brown, Curlin, Rachel Alexandra, Silver Charm, First Samurai, Sumwonlovesyou, Lloydobler, Ausable Chasm, AND Prince Will I Am "Be daring, be different, be impractical, be anything that will assert integrity of purpose and imaginative vision against the play-it-safers, the creatures of the commonplace, the slaves of the ordinary.” Cecil Beaton
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#7
11-20-2010, 08:23 AM
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Costco has cooties. Yuk!
Yeah, I did get you confused - now there's two sheep in wolf's clothing.
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I l Cigar, Medaglia d'Oro, Big Brown, Curlin, Rachel Alexandra, Silver Charm, First Samurai, Sumwonlovesyou, Lloydobler, Ausable Chasm, AND Prince Will I Am "Be daring, be different, be impractical, be anything that will assert integrity of purpose and imaginative vision against the play-it-safers, the creatures of the commonplace, the slaves of the ordinary.” Cecil Beaton
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#9
11-20-2010, 09:16 AM
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 I no like woofies either.
__________________
I l Cigar, Medaglia d'Oro, Big Brown, Curlin, Rachel Alexandra, Silver Charm, First Samurai, Sumwonlovesyou, Lloydobler, Ausable Chasm, AND Prince Will I Am "Be daring, be different, be impractical, be anything that will assert integrity of purpose and imaginative vision against the play-it-safers, the creatures of the commonplace, the slaves of the ordinary.” Cecil Beaton
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