Why This Sport is Dying

[LITF]

To add injury to insult, I put my bets for today through last night (kids, sports, chaos didn't think I'd have much time to get them in today) and wanted to make a few changes. Twinspires is telling me that I can't change my bets because the advanced wagering is closed even though the races have not been run. Maybe this is an error on my part for not knowing the rules, but this seems like a simple fix.

I can deal with bad bets, bad rides, bad trips, bad luck, but bad business (customer service) is something I really struggle with. No other industry tells its customer to F@#! off more than horse racing (maybe the airlines). I'm having a hard time rationalizing why I even bother.