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-   -   ATR PROGRAMMING HEADACHE: Starting Monday.. (http://www.derbytrail.com/forums/showthread.php?t=42296)

devana 05-17-2011 10:48 AM

Sent my complaint email to Sirius. Hopefully if they
get enough they will correct this stupid decision.
Think I might send a few each day until they get
get the message and if they don't will cancell all
four of my accounts !

alphanumeric1 05-17-2011 11:11 AM

I am probably off base with this but can Sirius offer a migration path for its customers to XM? I believe they are they are the same parent company. XM channel 209 is not impacted if I am reading this correctly.

Oaklawnfan 05-17-2011 11:14 AM

With the merger of Sirrius and XM the quality has been steadily going downhill and now they've sunk to a new all-time low matching their stock prices. I too have submitted my displeasure with their brilliant programming move. I'm jonesin' for my morning Byk fix and my afternoon Matt maintenance.:wf

TouchOfGrey 05-17-2011 11:16 AM

Quote:

Originally Posted by alphanumeric1 (Post 776932)
I am probably off base with this but can Sirius offer a migration path for its customers to XM? I believe they are they are the same parent company. XM channel 209 is not impacted if I am reading this correctly.

That's what I don't understand. I thought the recent channel update was to synchronize both the Sirius and XM channel lineups. Why does XM get ATR uninterrupted and Sirius only get the first hour? Makes no sense...

trackrat59 05-17-2011 11:44 AM

If I could, I would hire Seal Team 6 to get to the bottom of this and find the person responsible.

:mad:
:tro:
Stupidity At It's Best

Storm Cadet 05-17-2011 04:05 PM

The best comment was this AM on XM when a caller asked Steve for the sports programmers home address. He was going to "speak" to the man...Steve didnt think that would be a wise idea...the callers comeback was "after I get done with him, you'll have a five hour show!" CLASSIC:eek:

Arletta 05-17-2011 04:27 PM

I liked what Alan in Kentucky had to say too:)

He seems like a pretty decent guy.

flipsal 05-17-2011 06:59 PM

French Response!
 
Feel like the maid who was slipped a mickey by Sirius....NO BUENO STEVE!
Horse racing always get's the BIG shaft!

Kasept 05-17-2011 08:51 PM

Appreciate everyone's support and frustration. As far as I know, the Sports Dept. is still working on solution. The caller with the 'Best of XM' package idea may be on to something. At the time of the merger, we were on 'Best of Sirius' until XM found room for ATR, so the opposite concept may be viable.

Kasept 05-17-2011 08:53 PM

Quote:

Originally Posted by Storm Cadet (Post 776985)
The best comment was this AM on XM when a caller asked Steve for the sports programmers home address. He was going to "speak" to the man...Steve didnt think that would be a wise idea...the callers comeback was "after I get done with him, you'll have a five hour show!" CLASSIC:eek:

That was the one and only 'Robert from Arozone'... Former Turf Paradise trainer and current over-the-road big rig driver.

He wasn't kidding. :D

asudevil 05-17-2011 10:00 PM

Quote:

Originally Posted by Kasept (Post 777053)
Appreciate everyone's support and frustration. As far as I know, the Sports Dept. is still working on solution. The caller with the 'Best of XM' package idea may be on to something. At the time of the merger, we were on 'Best of Sirius' until XM found room for ATR, so the opposite concept may be viable.

Can't Satish, or someone with comparable "juice," get to Mel Karmazin? These type of people always "know a guy who knows a guy......"

mclem0822 05-18-2011 09:09 AM

Quote:

Originally Posted by Kasept (Post 777053)
Appreciate everyone's support and frustration. As far as I know, the Sports Dept. is still working on solution. The caller with the 'Best of XM' package idea may be on to something. At the time of the merger, we were on 'Best of Sirius' until XM found room for ATR, so the opposite concept may be viable.

I apprecitate the idea as well. But the package I have is called "Everything Sirius & The Best of XM", and I am still getting shut out of these 2 hours live, so I am confused? When I upgraded my package last, I was hoping these frustrations were a thing of the past, but it's like here we go again. Steve I hope they can find a way to work this out, or I guess an equipment switch to XM would be the next step.

goodcopy 05-18-2011 02:14 PM

Sent in protest to above link
 
Why did you take At the races off in the A.M.
you guys keep messing with both the content and the location of the few channels i listen to.(At the Races,NFL network Classic rock,blues channel and the bridge ,my wife likes 50's and 60's
but if this is not immediately corrected I'm going to cancel my subscription:confused::mad::(

joeydb 05-19-2011 07:46 AM

Quote:

Originally Posted by Kasept (Post 777054)
That was the one and only 'Robert from Arozone'... Former Turf Paradise trainer and current over-the-road big rig driver.

He wasn't kidding. :D

That's awesome. What other show gets that kind of loyalty? Hoping that the non-felony approach works to get you back to full air coverage.

Echo Farm 05-19-2011 08:45 AM

The computer voice at Sirius is telling me that I am important to them........
10 minutes and still holding.

At 11 minutes, I get Kerpal, he asked me my phone number and why I didn't want to continue my Sirius. I started to tell him,now have Ms. Automatic Voice along with their bell ringing "jittery music".

17:13 and no word from Kerpal. Maybe he's checking his dog.

I hope the battery in my phone holds out.

27:48 Now I have a nice fellow in Iowa who speaks English. He's arranging the cancellation and checking with a supervisor to arrange a confirmation email (not normally done).

He's back and I'm cancelled at the end of my service (May 23). Total time right at a half hour.

OldDog 05-19-2011 09:04 AM

Quote:

Originally Posted by Echo Farm (Post 777375)

17:13 and no word from Kerpal. Maybe he's checking his dog.

I'm laughing :o

slewfantoo 05-19-2011 10:30 AM

Quote:

Originally Posted by Kasept (Post 776687)
Sirius Customer Service Toll-Free: 866 635 2349

Customer Service Email Link: http://www.siriusxm.com/feedback

I've sent two complaint emails to the link and they both have come back as undeliverable with the following message:
Unknown address error 550-'5.4.1 non-nusic_prog@siriusxm.com: Recipient address rejected: Access Denied'
Anyone else have this problem?

Oaklawnfan 05-19-2011 12:21 PM

I had the same problem. I discovered that when you select the non-music programing selection it pulls a mis-spelled e-mail address so it doesn't go through. I sent it to the music programing selection, informed them of their problem and said to forward my comment to the correct parties. They complied and I received a standard formal return comment which stated they will take it up with the programmers. I'm pre-paid through December or I would have dropped yesterday.:mad:


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