I had the same type of problem in Vegas (of all places) 2 yrs ago with Keeneland's signal. They didn't have the contract worked out, so on KEE's opening fall day, you couldn't bet on it anywhere in Vegas.... they did work out the contract so that you could bet starting with the second race.
Low and behold, I nailed the cold tri in the opener... and couldn't bet it. UGH!
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