Quote:
Originally Posted by jms62
Why were there no lessons learned from 2002 and 2008? Let's face it they acted like all business and tried to milk every dollar they could by short staffing knowing that people would continue to come when a triple crown is on the line regardless of their prior experience.
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They would have had a 1000% return on investment to hire sufficient staff to service all the thirsty guests.... I can say with some confidence that between placing wagers and trying to get food and fluids, most folks spent over 50% of their day standing in some kind of line, probably more. The persistent long lines also made just getting around a constant battle. At $10 per beer, you would have to sell like 3 additional beers an hour to cover the cost of the lager and an hour's wages plus incidentals.
Refreshment staffing was at least half of what was necessary, so they would have been short without the TC influx. Not rocket scientists making these decisions......