I'm assuming this a retail environment. There are a couple of issues here. The biggest and someone asked it earlier, but I'll say it a little bit differently. Why hasn't this person been managed out? Poor attendance for 2 years? I'm sure that based on his personality description, he's not burning up the register with sales. When you start accepting subpar performance for personal reasons you are setting yourself up for big time headaches. The second is telling him he has to leave and to come back tomorrow. Was he going to get paid for the time? The only answer to that question is yes for a whole lot of reasons.
I guess the question is, is that person truly a qualified HR generalist? If they aren't, then there is not much you can do besides making absolutely sure you have support from an operational perspective. I've had really good HR teams and really bad HR teams, but you know what the only difference it made was the amount of paper work that needed to be done. It has never changed the outcome of any issues I've had.
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