Well, I have an Xpressbet and a Youbet account (for different tracks). I've liked them both until lately.
Xpressbet just changed their video provider a few weeks back, and although I've been back and forth with tech services (and thought the problem was solved) it has not been - I cannot receive video without constant buffering and interruption. Haven't been able to use the account video.
So I'll probably drop Xpressbet totally. A shame, as I sort of liked them better than Youbet.
You have to telephone both for any help, neither has any decent response to e-mails sent to customer service.
But Xpressbets telephone customer service is far better educated, and nicer, than Youbets on the telephone (I don't think many of the Youbet operators know anything about horse racing)
Youbet ... has little to no customer service IMO. It is slower than Xpressbet posting winnings to your account during the day. The website has more features (their wagerpad pro is nice for vertical bets, click on race replays, click on stats, etc.), they have more tracks, they have more handicapping features, they have free gifts for points earned on wagers at certain tracks (which they have changed to be the second-tier of tracks for the most part, unfortunately)
I've been shut out more frequently at Youbet than Expressbet - Youbet can be slow and lumbering on big race days.
Youbet has a direct and easy transfer of your winnings into a personal account, Xpressbet does not. Both are pretty fast sending IRS info, and have account activity pages you can readily search and print off for good recording keeping.
If you ask for a check from either service, Xpressbet is fast, Youbet is very slow (unless you want it overnighted, for example). I sometimes worry about getting my money from Youbet, althought it's never been a problem (company stability issues)
So I've gotten some leads on other services, which I may pursue. But I don't think I"ll wager as much in 2008 on a regular basis as in past years.
Your actual mileage may vary
