The best thing you can do is to discuss these things with the racing board in that state because they WILL lean on the service to do the fair thing. I had a similiar problem with YOUBET a couple of years ago and none other than Richard Shapiro from the Calif. racing board stepped in and over time got my money.
Just don't yell at people and always always print every peace of documentation that supports your position.
Services have the upper hand on alot of things but you do have some resources
through the tracks who the services have to have as good faith customers and the admin from the racing boards.
You make enough noise the right way and you'll get your money...
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