I was a licensed EMT back in college. And the first thing we learned about spinal or neck injuries is to stablize the body. I am not sure why the EMT's did not do this in this case.
Now the Physician Assistant is suppose to introduce him/herself as a PA. But a PA is quit capable of doing the same type of work as a DR (except for surgery). The problem I have in this particular case is that the PA on duty may not have been a PA that specialized in spinal/neck injuries. But he/she should have known to stabilize the patient and send him to the ER.
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