I am on my second Dell and have nothing but great experiences with the company. Best Tech support in the game. The comment about someone from India calling is the way it is everywhere now. My company outsources phone volume to India, Brazil, Mexico City, Dominican Republic to name a few. We also have centers in FL, MD, NE, and CA. I have actually spoken to a Dell rep in AZ so it's not entirely shipped off shore. The biggest frustration in speaking with a rep from India is they follow a script and don't deviate from it. So if you know that going into the conversation it can make the experience a better one.
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