I will agree that tracks don't have very good customer service, but with regard to your particular gripes they are not at fault. There is a reason that every place you look around a track they display the odds and MINUTES TO POST. If you want to complain about the facilities themselves or the quality of the races fine, but to cry about rushing to the window at the last minute and having a ticket punched wrong, I don't think you'll get much sympathy here either.
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