Alright I guess I am guilty of overtalking my own thread.....
The point of the thread is to point out the lack of leadership in admin at the track to value the customers they have currently.
The example of the teller punching the wrong tri and overpunching a combination is an obvious opportunity for the Delaware mutuel czar to step in and look at the tape and say......"We blew this one....your a customer we value...I'll pay this one"
I would have settled for half the payout going to horse charities.....a chance for everyone to win for a house mistake. The other examples are very common human error...they just have happened too frequently recently.
I was hoping to stimulate discussion on how the horseplayer is treated. There are multitudes of real horsefolk here on DT who have lifetimes of experience on the subject beyond mine.
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