This is very interesting study in human behavior towards others.

It gives me a clue as to who would go ripping a waitresses arm off because the food was bad. Dont leave her a tip because the food stinks mentality.

Personal experience, but obviously not that of horseownership royalty:

I was given a pass to help out at high school graduation at the Alamodome. I forgot my pass. I was walking in with the principal and other teachers and was told by security I could go no further. I immediately realized that this guy must make sure I work for the school, otherwise I might go wandering around this huge place that gets packed with 60,000 people for conventions, and plant a bomb or something else. And that his job was to keep people out who do not belong. I walked all the way back to the car and got my pass and apologized upon my re-entry.
"No he is with us BS... forget it." I'll get my pass and make things easier on everybody. A little accomidation, a little humility goes a long way. I would think business people understand this. The tracks and some trainers think otherwise.