The guy made a mistake & he said he was sorry. To say that it was one of the biggest mistakes in history is just plain ridiculous. The decision (albeit against instructions) was made in a split second & to critique it this much has taken Monday morning quarterbacking to a new level. I seriously doubt that Ramon's business will suffer as a result of this, and my guess is that Contessa probably accepted the apology & said something to the effect of "don't let it happen again"...
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