Originally Posted by Secretriat34
below is an email I sent to Tony Petrillo,
regarding my experience at AP on Saturday 7-9 Million Preview Day..
they gave no response , so I post it here for your reading pleasure
It was a nice day Saturday, so I decided to go to Arlington Park for Million preview day.
What a mistake this decision this turned out to be.
I spent $23 dollars for million room admittance.
In the fifth race I had the place horse for $8, that’s paid $16 ($4)
Your teller decided to shortchange me $6 and paid me $10.
We had to get the supervisor, she finally decided to “give me $6 dollars out of her pocket” to satisfy me.
I don’t know how she managed to fool the machine into giving a false payout, something you need to investigate.
I suggest she gave me $6 dollars out of the drawer, to stop the supervisor from investigating what she doing. She was obviously running some sort of scam.
I can’t forget her telling me
“ I’ll pay you the 6 bucks, BUT DON’T YOU EVER COME BACK HERE”
Pardon me where does a teller get off saying this to me? A customer on the 4th floor in the million room
The supervisor said he would file a report for this inappropriate behavior..please see to it that it was done.
Later after the 8th race, I ask for my check. I bought a small salad, an orange juice and a pepsi, 18 dollars worth of food, I sat at table 109c. I was moved there because despite your advertising tables in the million room had tv’s on the tables..table 108 did not. The tv’s are worthless props, they are not bright enough to see and view at all, and the tote board is too far away to see it !!
The waiter brought me the customer copy of the receipt from table 114, for 23 dollars as my check.
Then he disappeared, and I finally got someone to get him back. I told him he gave me the wrong check, not to mention the customers copy. He returned back….again with the wrong check from a different table…for 23 dollars….once is a mistake , twice is an attempt to fool me and steal from me.
Then when he returned for the third time, he gave me the check for 18.07 and said it was 18.87…
Then he got angry at me for NOT TIPPING HIM MORE THAN A DOLLAR after he tried three times to steal from me..got an attitude and stomped off.
SO I GUESS YOUR CORPORATE MOTTO IS..
WHEN IT COMES TO THE CUSTOMER, SOME WHO HAVE LIVED IN COOK COUNTY FOR OVER 150 YEARS..
LIE TO THEM..CHEAT THEM, AND STEAL FROM THEM !!
NICE ORGANIZATION …REAL NICE.
Please write to me, and let me know if the teller who tried to cheat me, and scolded me “ DON’T EVER COME BACK HERE” has been disciplined for her inappropriate behavior..
WHY WOULD I EVER WANT TO RETURN TO ARLINGTON PARK ? WHY WOULD ANYONE ??
I feel as though you should refund my admission for being abused by your employees - lie cheat and steal
How are you going to appease my anger for you ruining my weekend ?
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