Some hollow excuse from TVG outage before the Derby
4 NJBets (TVG) did a great job today as their system went down about an hour prior to the Derby and you could not bet. Here is their cryptic response, which I don't know what state they are referring to but this is NJ and you have no choice.......Also I am still waiting for may payout form the Qaks/Woodford Res/Derby P3
"We understand you have a choice as to where you bet"
Dear WAYNE,
At 4NJBets, we know how important it is to provide a great experience to our wagering account holders, not only on the first Saturday in May, but every day. Today, plain and simple, we let many of you down, and we're sorry.
We build our products to handle enormous amounts of volume and have committed significant time and resources to accommodate a growing customer base. This year in particular, we took unprecedented measures to ensure a great experience for our customers. Regretfully, due to human error, we introduced today's problem during a final readiness check. This won't happen again.
We understand you have a choice as to where you bet and we thank you for playing with us. I promise you that over the coming days and months we will do everything in our power to earn back your trust and to ensure our systems are ready for the exciting Spring and Summer racing season. We will continue to update you on our progress.
I sincerely thank you for being a 4NJBEts customer.
Kip Levin
CEO, TVG
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