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-   -   Twin Spires - still terrible (http://www.derbytrail.com/forums/showthread.php?t=39773)

Bigsmc 12-12-2010 08:11 AM
Quote:
Originally Posted by geeker2 (Post 732966)
I switched to Xpressbet....seems just fine.

The only difference between them and TS is I placed a winning bet with Xpress and they paid me.
So, I just went over to Xpressbet to check my account there. When I signed in, a pop-up asked me to verify my information (e-mail, home address, etc...). Everything they had was correct, so I hit the verify button and got this:
Quote:
Sorry

We are sorry, but your account is currently locked.
Unfortunately, you will have to call Customer Service at 1-866-88Xpress (1-866-889-7737) to reactivate your account.
Customer Service hours of operation are Daily 10:30 am - 11:00 pm. Eastern Time, 7:30 am - 8:00 pm Pacific Time.
If there is one thing in life that I cannot stand to do, it's calling customer service for any company. For God's sake all of my information was correct, I just agreed with them and got locked out.

I'm off to check my TVG account....

geeker2 12-12-2010 08:35 AM
Quote:
Originally Posted by Bigsmc (Post 732967)
So, I just went over to Xpressbet to check my account there. When I signed in, a pop-up asked me to verify my information (e-mail, home address, etc...). Everything they had was correct, so I hit the verify button and got this:


If there is one thing in life that I cannot stand to do, it's calling customer service for any company. For God's sake all of my information was correct, I just agreed with them and got locked out.

I'm off to check my TVG account....
They have a monthly charge I think...


At expressbet try using the "I forgot my password " route....sometimes if you change your password it lets you back in.

Crown@club 12-12-2010 09:30 AM
Quote:
Originally Posted by Cannon Shell (Post 732845)
Cannonshell.com may have to reopen
Yea but if you make a profit, you'd be a very bad man.

:zz:

Bigsmc 12-12-2010 09:31 AM
Quote:
Originally Posted by geeker2 (Post 732970)
They have a monthly charge I think...


At expressbet try using the "I forgot my password " route....sometimes if you change your password it lets you back in.
Can't find my TVG account info (never used it other than signing up). Thanks for the heads up on the monthly charge, I immediately stopped looking for the account info.

Xpressbet it is. I'll call when CS is open.

Rudeboyelvis 12-12-2010 07:15 PM
Screwing with mah Tampa Bay was the absolute last straw. I don't give a sh1t if they resolve it or not at this point - TS is officially not my problem anymore.


Just funded my old Xpressbet acct with enough to get me through and requested a complete withdrawal from TS -

3kings 12-12-2010 08:38 PM
Quote:
Originally Posted by Bigsmc (Post 732967)
So, I just went over to Xpressbet to check my account there. When I signed in, a pop-up asked me to verify my information (e-mail, home address, etc...). Everything they had was correct, so I hit the verify button and got this:


If there is one thing in life that I cannot stand to do, it's calling customer service for any company. For God's sake all of my information was correct, I just agreed with them and got locked out.

I'm off to check my TVG account....
Mike,
Once a year xpressbet has to verify your account info...........I believe it is for auditing reasons. I have to submit a fax with a photo Id verifying my address etc..... Since your account was inactive by guess is they just need to update this.

Scav 12-13-2010 12:13 AM
Quote:
Originally Posted by Rudeboyelvis (Post 733176)
Screwing with mah Tampa Bay was the absolute last straw. I don't give a sh1t if they resolve it or not at this point - TS is officially not my problem anymore.


Just funded my old Xpressbet acct with enough to get me through and requested a complete withdrawal from TS -
Ole Margo!

Tampa Bay Downs Public Relations Director Margo Flynn said, “At this moment, we have no comment on it.”

Very detailed Margo, appreciate the update

Cannon Shell 12-13-2010 08:14 PM
Quote:
Originally Posted by Crown@club (Post 732975)
Yea but if you make a profit, you'd be a very bad man.

:zz:
Only if I made 250k or more.

Bigsmc 12-14-2010 04:52 PM
Quote:
Originally Posted by 3kings (Post 733248)
Mike,
Once a year xpressbet has to verify your account info...........I believe it is for auditing reasons. I have to submit a fax with a photo Id verifying my address etc..... Since your account was inactive by guess is they just need to update this.
Xspressbet account is up and running. Ready for tomorrow.

Quote:
Originally Posted by Scav (Post 733383)
Ole Margo!

Tampa Bay Downs Public Relations Director Margo Flynn said, “At this moment, we have no comment on it.”

Very detailed Margo, appreciate the update
I thought you and Margo were tight?

I'm not holding my breath for a resolution by tomorrow. I'm sure they will work it out, but when?

Scav 12-14-2010 05:03 PM
Quote:
Originally Posted by Bigsmc (Post 733741)
Xspressbet account is up and running. Ready for tomorrow.

I thought you and Margo were tight?

I'm not holding my breath for a resolution by tomorrow. I'm sure they will work it out, but when?
You know as well as I do that TS flexed its new found muscles (YB members) and Tampa was like 'um no we are not agreeing to a lower rate'

It will be resolved very soon.

And Margo and I are not tight. I am tighter with Mouse then I am with Margo

Bigsmc 12-14-2010 05:07 PM
Quote:
Originally Posted by Scav (Post 733747)
You know as well as I do that TS flexed its new found muscles (YB members) and Tampa was like 'um no we are not agreeing to a lower rate'

It will be resolved very soon.

And Margo and I are not tight. I am tighter with Mouse then I am with Margo
I realize that, but I gotta do what I gotta do to not get shut out. I probably won't need an ADW tomorrow anyway. ;)

Riot 12-14-2010 05:28 PM
Quote:
Originally Posted by Scav (Post 733747)
You know as well as I do that TS flexed its new found muscles (YB members) and Tampa was like 'um no we are not agreeing to a lower rate'

It will be resolved very soon.

And Margo and I are not tight. I am tighter with Mouse then I am with Margo
TS had better resolve it's lousy glitch-filled platform or it's "new muscle" will find another home. I keep getting response e-mails that say things like, "We are looking forward to having complete program information", and "Yes, we are working on those glitches" - but nothing is being fixed or changing. Instead, it is getting worse.

santana 12-14-2010 05:32 PM
Just amazing all the **** this website can do. What is so hard for TWIN SPIRES to get it right from the old youbet people.

Scav 12-14-2010 05:39 PM
Quote:
Originally Posted by Riot (Post 733758)
TS had better resolve it's lousy glitch-filled platform or it's "new muscle" will find another home. I keep getting response e-mails that say things like, "We are looking forward to having complete program information", and "Yes, we are working on those glitches" - but nothing is being fixed or changing. Instead, it is getting worse.
People are not going to leave. Anybody that actually bets had multiple accounts already and all this did was force the bets through TS. They are not going to let a platform keep them from betting.

You understand that writing code and fixing software isn't an overnight or a one week issue right?

It will be fine by March.

Sightseek 12-14-2010 07:29 PM
Quote:
Originally Posted by Scav (Post 733747)
You know as well as I do that TS flexed its new found muscles (YB members) and Tampa was like 'um no we are not agreeing to a lower rate'

It will be resolved very soon.

And Margo and I are not tight. I am tighter with Mouse then I am with Margo
Mouse is awesome!

Scav 12-14-2010 08:22 PM
Quote:
Originally Posted by Sightseek (Post 733789)
Mouse is awesome!
Complete chick magnet

Sightseek 12-26-2010 03:03 PM
Can everyone please get off TS so my video works again? :(

rpncaine 12-26-2010 03:05 PM
I'm using my Expressbet for the first time in months because of this. WTF is the deal? Can't they get their sh*t together.

geeker2 12-26-2010 03:06 PM
Quote:
Originally Posted by Sightseek (Post 736857)
Can everyone please get off TS so my video works again? :(
what exactly is buffering?

Bigsmc 12-26-2010 03:07 PM
Quote:
Originally Posted by Sightseek (Post 736857)
Can everyone please get off TS so my video works again? :(
Xpressbet has been buffering on me all day.


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