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-   -   Twin Spires - still terrible (http://www.derbytrail.com/forums/showthread.php?t=39773)

Scav 12-11-2010 12:09 PM

LOL, I think they crashed just now.

AeWingnut 12-11-2010 12:11 PM

I can't get on at all
cost me the trifecta at Aqu

not a big deal
all favorites

but still

been trying to get on for the last 10 + minutes

Scav 12-11-2010 12:15 PM

Quote:

Originally Posted by AeWingnut (Post 732746)
I can't get on at all
cost me the trifecta at Aqu

not a big deal
all favorites

but still

been trying to get on for the last 10 + minutes

Its a circus. Just tried calling and they said 'Due to heavy call volume, call back later'

LOL!!

AeWingnut 12-11-2010 12:16 PM

Turfway has a delay
somehting about a tote?

Scav 12-11-2010 12:20 PM

Quote:

Originally Posted by AeWingnut (Post 732748)
Turfway has a delay
somehting about a tote?

I doubt it.

Its a circus, and this is when volume is down. Can you imagine what is gonna happen the first of the year when things start to pick up again?

What they really need to do is just blow up TS.com and migrate over to YB.com servers and if people don't want to move (the reason why they didn't do it), then find new jobs

hoovesupsideyourhead 12-11-2010 12:23 PM

Quote:

Originally Posted by Scav (Post 732750)
I doubt it.

Its a circus, and this is when volume is down. Can you imagine what is gonna happen the first of the year when things start to pick up again?

What they really need to do is just blow up TS.com and migrate over to YB.com servers and if people don't want to move (the reason why they didn't do it), then find new jobs

true

AeWingnut 12-11-2010 12:26 PM

I'm stuck

unless I open another account somewhere

How is XpressBet?

Scav 12-11-2010 12:30 PM

Quote:

Originally Posted by AeWingnut (Post 732754)
I'm stuck

unless I open another account somewhere

How is XpressBet?

Its back up I think

Scratch that, Im in my account but still comedy

AeWingnut 12-11-2010 12:33 PM

Quote:

Originally Posted by Scav (Post 732755)
Its back up I think

Scratch that, Im in my account but still comedy


yeah it's not

of course - every bet I was going to make was a winner

Scav 12-11-2010 12:53 PM

Quote:

Originally Posted by AeWingnut (Post 732758)
yeah it's not

of course - every bet I was going to make was a winner

Its up now..

I just noticed they are not carrying Tampa Bay Downs....LOL! All I wanted to do it listen to a race and get some Grunder in my ears. At least their website has free video

Swale18 12-11-2010 12:57 PM

We were informed this morning that due to a Horsemen's dispute, we can not offer the Tampa Bay signal at this time. Negotiations are taking place to get this resolved. I apologize for the inconvenience. If you downloaded PP’s, let me know your account information and I will get a credit request in for you.



Sincerely,

Riot 12-11-2010 02:29 PM

What a joke Twin Spires is
 
In the last 30 minutes, I have been disconnected/kicked off the website twice with the note "your account is signed on from somewhere else, you are being logged off"

I have telephoned 4 times, twice to tech support and twice to customer service. All four times they have been answered, then just click into oblivion (not even put on hold)

This company is an unprofessional disaster, and I can't believe YouBet did this to their customers.

Scav 12-11-2010 02:53 PM

Quote:

Originally Posted by Riot (Post 732810)
In the last 30 minutes, I have been disconnected/kicked off the website twice with the note "your account is signed on from somewhere else, you are being logged off"

I have telephoned 4 times, twice to tech support and twice to customer service. All four times they have been answered, then just click into oblivion (not even put on hold)

This company is an unprofessional disaster, and I can't believe YouBet did this to their customers.

Youbet DID this to their customers? Come on that is an insane comment

Riot 12-11-2010 04:23 PM

Quote:

Originally Posted by Scav (Post 732821)
Youbet DID this to their customers? Come on that is an insane comment

Hey, YouBet made money on the sale, we got screwed.

I finally did get through to customer service today. She said the beta "Express" platform (the YouBet look-alike pretender) just isn't working, they can't seem get it to work without tons of glitches, they are getting piles and piles of constant complaints and e-mails, and have been.

She suggested I use the plain Twin Spires interface or TS TV. I told her, "But I don't like them. Those basic platforms are why I never used Twin Spires in the first place" I asked, didn't YouBet sell them their program? She said yes, but they just can't seem to make it work.

Scav 12-11-2010 04:39 PM

Quote:

Originally Posted by Riot (Post 732841)
Hey, YouBet made money on the sale, we got screwed.

I finally did get through to customer service today. She said the beta "Express" platform (the YouBet look-alike pretender) just isn't working, they can't seem get it to work without tons of glitches, they are getting piles and piles of constant complaints and e-mails, and have been.

She suggested I use the plain Twin Spires interface or TS TV. I told her, "But I don't like them. Those basic platforms are why I never used Twin Spires in the first place" I asked, didn't YouBet sell them their program? She said yes, but they just can't seem to make it work.

What I have heard was that Youbet was based off Linux, and TS is not.

Cannon Shell 12-11-2010 04:47 PM

Cannonshell.com may have to reopen

Riot 12-11-2010 04:49 PM

Quote:

Originally Posted by Scav (Post 732843)
What I have heard was that Youbet was based off Linux, and TS is not.

That could explain alot. I've given up reliability, speed, information and accuracy (and the rewards I had) by being forced to Twin Spires, combined with terrible customer service.

Twin Spires is a joke. I don't want television with their talking heads, I want my accurate, sophisticated interactive betting platform back.

Riot 12-11-2010 04:52 PM

Quote:

Originally Posted by Cannon Shell (Post 732845)
Cannonshell.com may have to reopen

I would LOVE if we had bookies in the US.

Bigsmc 12-12-2010 07:58 AM

Quote:

Originally Posted by Swale18 (Post 732765)
We were informed this morning that due to a Horsemen's dispute, we can not offer the Tampa Bay signal at this time. Negotiations are taking place to get this resolved. I apologize for the inconvenience. If you downloaded PP’s, let me know your account information and I will get a credit request in for you.



Sincerely,

That would explain why they had Tampa stuck on Race 1 all day on Twin Spires Mobile yesterday.

They have until Wednesday to get Tampa or they can say adios to my money. Xpressbet or TVG, here I come.

geeker2 12-12-2010 08:03 AM

Quote:

Originally Posted by Bigsmc (Post 732964)
That would explain why they had Tampa stuck on Race 1 all day on Twin Spires Mobile yesterday.

They have until Wednesday to get Tampa or they can say adios to my money. Xpressbet or TVG, here I come.

I switched to Xpressbet....seems just fine.

The only difference between them and TS is I placed a winning bet with Xpress and they paid me.


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