Just turned It on to see if If I did get Sound and everything looks OK on this end

Just Curious is most everyone here who is having trouble with Twins Spires a Former You Bet Customer or have you been With TS for awhile. Reason I have had TS for a couple of years and I have never really had any trouble with them.

I'm a former YouBet customer, so am trying to use TS YouBet platform beta version copy. It looks like a YouBet page, but only does half the stuff and is filled with glitches (which seems to be worsening)

I've sent in feedback on that little form they have multiple times when something comes up, but it's been a few weeks now, they haven't corrected any of it since they took over YouBet. They don't seem interested in fixing it.

So I don't know if they really give a darn about that beta version. I'm guessing they will just trash that eventually and just go back to their super-basic regular TS platform (which is why I tried and abandoned TS a long time ago for YouBet and Xpressbet who both had more features and easier platforms to work with IMO)

Twin Spires you suck
 

So I place a bet at TS on AQI Race 8. The bet is accepted. They run the race my horse #5 wins ($20W). No pay off they give me a refund, so I call they say it was a computer malfunction - but they will re-load and pay off. I send in an email asking wtf.

Here is what I get:

Sir,

Amtote, the system that our wagers are submitted through, experienced an outage with the computer system at Aqueduct. Any wagers placed on the 7th and 8th race, regardless of the time they were placed, have been refunded. Our supervisors are working with the Corporate offices to create the best solution to this problem. We will update you as soon as we have more information regarding wagers at Aqueduct. It could be a day or so before we are able to give you a final verdict on pay outs.

We apologize for this inconvenience and assure you that the issue is being worked on as we speak.

Thank you for your patience regarding this matter,


Allison
Twinspires Player Services
Ph: 1-877-SPIRES-1 (774-7371)
Fax: 1-859-223-9141

Give me my $$$$$$$$$$$$$$$$$$$$$$$$$$$$$ you crooks!!!!


God I miss youbet....

and then they sent me this...


Sir,
The terms and conditions of the site do state and it shows it every time you place a wager "Wagering is subject to the acceptance by host track pool". When AmTote goes down those wagers are not accepted by the host track there for that money NEVER goes into the payout pools at the track. That is why they were refunded. As stated before our supervisors are looking into a solution. This will take a few days. We will keep you updated if anything changes.


Shellie B
Player Services
Ph: 1-877-SPIRES-1 (774-7371)
Fax: (859) 223-9141

This has happened before, and they will probably pay off your winning wager, but legally they don't have to. They will make you feel like they are doing you a big favor, however.

That explains why my losing pick 4 wager was refunded.:o

Amtote is the villian here, there system is anything but foolproof, and they apparently have no liability when it fails.

Do they all use Amtote?

Sic' the scary cat on 'em!!!!

:baby:

Might as well bet offshore if it won't make it into the pools anyway.

You're right wtf am I gonna do with $200 anyway :rolleyes:

There went your X-mas present :D

:p

Exchange wagering NOW

That's ok. I'm STILL waiting for that Zenyatta bobblehead.:rolleyes:

Fantastic!!!
 

Just logged into to get my Turfday SuperStats ( a MUST for Tampa) and got this pleasant surprise:




I swear to Christ I cannot for the life of me understand how YouBet was able to be completely dismantled by these fuc1<ing idiots

$$$ + Hubris.:tro:

And the stiffing is final ............


The decision from Aqueduct has not changed. They refunded the bets, but did not give the payouts because those wagers did not make it to the Host track pools. This was a technical issue between the track and Amtote. If their decision changes, it will be posted.
Thank you,


Amanda
Twinspires Player Services
Ph: 1-877-SPIRES-1 (774-7371)
Fax: (859) 223-9141

Emailing them is pointless. Calling them will probably get you paid. Just bitch up a storm

Who do you think is the hottest between Amanda, Allison, and Shellie B?

Shellie B sounds like she can probably rock the mic.

LOL, I think they crashed just now.

I can't get on at all
cost me the trifecta at Aqu

not a big deal
all favorites

but still

been trying to get on for the last 10 + minutes

Its a circus. Just tried calling and they said 'Due to heavy call volume, call back later'

LOL!!

Turfway has a delay
somehting about a tote?

I doubt it.

Its a circus, and this is when volume is down. Can you imagine what is gonna happen the first of the year when things start to pick up again?

What they really need to do is just blow up TS.com and migrate over to YB.com servers and if people don't want to move (the reason why they didn't do it), then find new jobs

true

I'm stuck

unless I open another account somewhere

How is XpressBet?

Its back up I think

Scratch that, Im in my account but still comedy

yeah it's not

of course - every bet I was going to make was a winner

Its up now..

I just noticed they are not carrying Tampa Bay Downs....LOL! All I wanted to do it listen to a race and get some Grunder in my ears. At least their website has free video

We were informed this morning that due to a Horsemen's dispute, we can not offer the Tampa Bay signal at this time. Negotiations are taking place to get this resolved. I apologize for the inconvenience. If you downloaded PP’s, let me know your account information and I will get a credit request in for you.



Sincerely,

What a joke Twin Spires is
 

In the last 30 minutes, I have been disconnected/kicked off the website twice with the note "your account is signed on from somewhere else, you are being logged off"

I have telephoned 4 times, twice to tech support and twice to customer service. All four times they have been answered, then just click into oblivion (not even put on hold)

This company is an unprofessional disaster, and I can't believe YouBet did this to their customers.

Youbet DID this to their customers? Come on that is an insane comment

Hey, YouBet made money on the sale, we got screwed.

I finally did get through to customer service today. She said the beta "Express" platform (the YouBet look-alike pretender) just isn't working, they can't seem get it to work without tons of glitches, they are getting piles and piles of constant complaints and e-mails, and have been.

She suggested I use the plain Twin Spires interface or TS TV. I told her, "But I don't like them. Those basic platforms are why I never used Twin Spires in the first place" I asked, didn't YouBet sell them their program? She said yes, but they just can't seem to make it work.

What I have heard was that Youbet was based off Linux, and TS is not.

Cannonshell.com may have to reopen

That could explain alot. I've given up reliability, speed, information and accuracy (and the rewards I had) by being forced to Twin Spires, combined with terrible customer service.

Twin Spires is a joke. I don't want television with their talking heads, I want my accurate, sophisticated interactive betting platform back.

I would LOVE if we had bookies in the US.

That would explain why they had Tampa stuck on Race 1 all day on Twin Spires Mobile yesterday.

They have until Wednesday to get Tampa or they can say adios to my money. Xpressbet or TVG, here I come.

I switched to Xpressbet....seems just fine.

The only difference between them and TS is I placed a winning bet with Xpress and they paid me.